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Hub
1. What is HomeKit?
 
HomeKit is a smart home platform released by Apple. HomeKit allows users to use iOS devices to control all their home accessories labeled ” Works with Apple HomeKit “. These accessories include,switches, lights, locks, thermostats, smart plugs, door and window sensors, temperature and humidity sensors and other accessories. Apple has a ” Home ” app built into the iOS 10 or later version. Through ” Home ” app, users can manage all the HomeKit-enabled devices in one platform. Users can create Room in ” Home ” app, create scenes, such as,” I am home ” , ” Away ” , set automation, share home ect. Users can use “Home” app to easily and safely control all the HomeKit-enabled accessories. Users can also control the accessories using Siri after naming the accessories. For example, ” Turn on the light ” or ” Turn off the light “. “Set the brightness of the light to 50% “. ” Set the temperature to 20 degrees ” . “I am leaving” . A notable feature of HomeKit is security. The data of HomeKit-enabled accessories adopts end-to-end encryption for the transmission, to ensure users ” HomeKit-enabled accessories are not exposed to the cloud or easily hacked by hackers. Besides, Apple will not collect any data of users” HomeKit-enabled accessories, thus protecting user privacy. Since the data of HomeKit-enabled accessories adopts end-to-end encryption, a “home hub” is required to support the remote control, and you can use the “Home” app to set HomePod, Apple TV 4K, Apple TV (4th generation) or iPad as the home hub to enable remote control of your HomeKit-enabled accessories, give trusted people access, and automate your home with the accessories.
 
2. What is the Aqara Hub?
 
Aqara Hub is a HomeKit-enabled smart bridge. With the Aqara Hub, your iOS devices can control wall switches and RGB night lights, monitor temperature, humidity and atmospheric pressure, sense human movement, and detect water leaks. Wireless Mini Switch, Wireless Remote Switch (Single Rocker), Wireless Remote Switch (Single Rocker), Wall Switch (No Neutral, Single Rocker), Wall Switch (No Neutral, Double Rocker), Wall Switch (With Neutral, Single Rocker), Wall Switch (With Neutral, Double Rocker), Door and Window Sensor, Motion Sensor, Temperature and Humidity Sensor, Vibration Sensor, Water Leak Sensor. More Aqara accessories will be connected to Apple HomeKit platform.
 
3. What is the home hub?
 
A home hub is the brain of the HomeKit-enabled accessories, through which users can automate and remotely access HomeKit-enabled accessories. With the Apple Home app, you can set up a home hub, remotely control your HomeKit-enabled accessories, give trusted people access, and automate the accessories to do what you need as required.
 
4. What is Automation?
 
Automation can help do a lot of things. For example, turns off the light at 10pm every day; automatically turns off the air conditioner when you leave home; automatically turns on the corridor light; automatically turns on light when motion is detected. You will have to install a home hub first to set up the automation.
 
5. What is Scene?
 
In smart home, scene control is a very useful feature, you can create a scene through the app and add multiple accessories to the scene. For example, you can create a “Good Night” scene, add “Bedroom Lights”, “Living Room Lights”, “Corridor Lights” to the scene, and set the switches to off state. When the setting is done, “Good Night” scene will turn off the “Bedroom Lights”, “Living Room Lights”, and “Corridor Lights”
 
6. Siri Voice Control
 

1. Control accessories. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and tell Siri , “Turn on the light” “Turn on living room lights” “Turn on bedroom lights” “Turn off the switch” “Turn on the plug” “Turn off living room lights” “Turn off lights in my Chicago house” “Set night light to 50%” “Set night light to red”

2. Set scenes. Set scenes in Apple Home or Aqara Home app and name them. Ask Siri to set the following scenes, “Hey Siri. Set the party scene” “I am home” “I am leaving” “Good night” “Good morning”.

3. Check accessory status. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and ask Siri, “Is the living room open?” “Living room temperature” “What is the living room humidity?” “What is the Water Leak Sensor status”? Siri voice control of HomeKit-enabled accessories is available on iPhone, Apple Watch, iPad, iPod, Apple TV, HomePod.

 
7. What is Zigbee?
 

Zigbee technology is a short-range, low power wireless communication technology.

1. Low power consumption .

2. Short delay time.

3. Customizable network capable of including a large number of sub-devices.

4. Excellent reliability.

5. High security.

 
8. What accessories does the Aqara Hub support currently?
 
Wireless Mini Switch, Wireless Remote Switch (Single Rocker), Wireless Remote Switch (Single Rocker), Wall Switch (No Neutral, Single Rocker), Wall Switch (No Neutral, Double Rocker), Wall Switch (With Neutral, Single Rocker), Wall Switch (With Neutral, Double Rocker), Door and Window Sensor, Motion Sensor, Temperature and Humidity Sensor, Vibration Sensor, Water Leak Sensor. More accessories will works with Apple HomeKit. 
 
9. What is HomeKit code?
 
The HomeKit code is a string of 8 digits and it is pasted on the product or its packaging as a QR code. Each product has one unique HomeKit code for identification and pairing while adding the accessory. Please keep the HomeKit code and avoid sharing the information to others.
 
10. What accessories does HomeKit support currently?
 
 
11. Wi-Fi Network Setup?
 

1. Make sure that the home hub and the Aqara Hub are on the same Wi-Fi LAN.

2. If you are not connected to the home hub, iOS devices can only connect to accessories within the LAN.

3. The Hub only supports 2.4GHz router Wi-Fi networks. If you are using a dual band router, please disable the 5GHz Wi-Fi network before adding the Hub.;4. If a router signal cannot provide coverage to all areas of the house, it is recommended that you install a Wi-Fi signal amplifier or set up a router bridge mode to access the main router when setting up the LAN network environment. Please refer to the Wi-Fi signal amplifier and router bridge mode manual for operational details.

 
12. Hub installation location and precautions?
 

1. It is recommended the Hub to be installed at the center area of the accessories to ensure that the Hub and all accessories can communicate steadily. If the distance between the accessories and the Hub is too far apart, the accessories may appear to be offline. In this case, please add another Hub and connect the accessories to the newly installed Hub.

2. The Hub should not be too far away from the router whenever possible. In order to ensure stable Wi-Fi communication, a straight line distance of 2 to 6 meters is the most optimal.

3. To ensure that the Hub is signal can reach longer distances, it is recommended that the Hub to be installed no less than 1 meter from the ground.

 
13. How to select accessories installation location and precautions?
 

1. Installation location and precautions for the Wireless Mini Switch

Due to complex indoor environments, adjusting the relative position of the Hub and sensors can result in a better communication environment. After an accessory is added successfully, you can press the reset button on the Wireless Mini Switch, when the Hub prompts [Normal Link Confirmed] you can be sure that the installed accessory can operate normally from this location. The Wireless Mini Switch can be attached to the wall or placed on a desk or table. Since metal has a damping effect on the radio signal, we do not recommend mounting the Wireless Mini Switch on a metal door. (For details, please refer to the manual for installation and operations)

2. Installation position and precautions for Door and Window Sensor

a. As shown in the instructions, align the mounting mark on the accessory with the magnet, and mount one of them on the fixed surface of a door or window, and the other on the surface of the opening (it is recommended to install the accessory on the fixed surface).

b. The distance between the accessory and the magnet should be less than 22mm.

c. They can be swapped around, but must ensure that the accessory and the magnet alignment mark are aligned.

d. Due to complex indoor environments, adjusting the relative position of the Hub and Door and Window Sensor can result in better communication environments. Since metal has a dampening effect on wireless signals, the Door and Window Sensor should not be mounted on the metal of doors and windows.

e. After the device is added successfully, click the reset button before installation. At this time, the gateway prompts [Connection OK], indicating that it can work normally in this installation position.

3. Installation position and precautions for Motion Sensor

a. For indoor use only, please install in areas where people need to be detected, such as living rooms and bedrooms.

b. Since the Motion Sensor utilizes passive infrared detection, exposure to direct sunlight and direct illumination from incandescent lamp should be avoided. Nor should it be exposed to heat sources ( such as radiators, heaters ) or air conditioning, in order to avoid large changes in ambient temperature that causes false alarms; The sensor must be securely installed to avoid false alarms due to movements caused by the wind; The surface of the sensor should not be touched by hand; The outer surface of the optical lens should be regularly wiped with a soft cloth or cotton to prevent the dust from affecting the sensitivity; Recommend installing over a high of 1m.

c. A large pet walking around may lead to false alarms. Please avoid installing in the areas where pets often walk around.

d. The detection range of the Motion Sensor is [a straight line distance of 7m in front and an 170° angle range left and right].

e. Do not place it on a metal surface (because the metal will affect the communication between the sensor and the Hub) or place a non-metal material between the metal and the sensor.

f. Please poke the reset hole before installation. If the Hub prompts [Connection OK] after the sensor is reset, this indicates that it can work normally at this installation position.

 
14. How to use HomeKit-enabled Aqara products in the “Home” app for iOS devices?
 
 
15. How to designate an iPad, Apple TV or HomePod as the home hub?
 
You can set HomePod, Apple TV 4K, Apple TV (4th generation), or iPad as a home hub to automate and remotely control HomeKit accessories on iOS devices. A device set as a home hub must be left at home, connected to a home Wi-Fi network, and powered on.
 
16. How to set HomePod as a home hub?
 
HomePod automatically sets itself up as a home hub so you can control your HomeKit accessories remotely with the Home app and use automations. Just make sure that the iOS device you use to set up HomePod is signed in to iCloud with the Apple ID that you used to set up your HomeKit accessories in the Home app.
 
17. How to set Apple TV as a home hub?
 

1.On your iOS device or Mac, set up two-factor authentication for your Apple ID. Then go to iCloud and make sure that you have iCloud Keychain turned on.

2.On your Apple TV, go to Settings > Accounts and make sure that you are signed in to iCloud with the same Apple ID as your iOS device.

3.After you sign in to iCloud, your Apple TV automatically sets itself up as a home hub. To check the status of your home hub, go to Settings > Accounts > iCloud and look under HomeKit to see if your home hub is connected. Learn what to do if you do not see HomeKit.

 
18. How to set iPad as a home hub?
 

1. If you are using iOS 10.3 or later, go to Settings > [your name] > iCloud. If you are using iOS 10.2 or earlier, go to Settings > iCloud.

2. Sign in with your Apple ID.

3. Check that iCloud Keychain and Home are both turned on.

4. Go to Settings > Home and turn on Use this iPad as a Home Hub. Need help?

5. Want to check the status of your home hub in the Home app on your iOS device? Open the Home app and tap the ”navigation” icon in the upper-left corner. Then look under Home Hubs to see if your home hub is connected. If you have multiple home hubs set up, the primary home hub will show as connected. The other home hubs will show Standby as their status and will take over remote access if the main home hub is disconnected.

Learn more

 
19. How to control Hub and accessories using Siri?
 

1. Control accessories. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and ask Siri to,”Turn on the light”

 ”Turn on living room lights”

“Turn on living room”

“Turn off the switch”

“Turn on the smart plug”

“Turn off living room lights”

“Turn off lights in my Chicago house”

“Set night light to 50%”

“Set night light to red”

2. Set scenes. Set scenes in Apple Home or Aqara Home app and name them. Ask Siri to set the following scenes,

“Hey Siri. Set the party scene”

“Enable I am home scene”

“I am home”

“I am leaving”

“Good night”

“Good morning”

3. Check accessory status. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and ask Siri,

“Is the living room open?”

“Living room temperature”

“What is the living room humidity?”

“What is the Water Leak Sensor status”?

Siri voice control of HomeKit accessories is available on iPhone, Apple Watch, iPad, iPod, Apple TV, HomePod.

Learn more

 
20. How to verify if the accessories and the Hub are within normal communication range?
 
Please refer to the “Effective Range Test” in the accessory Quick Start Guide. If the indicator light in the accessory blinks and the Hub makes voice prompts, “Normal Link Confirmed”, it indicates the Hub communicates effectively with the accessories. If the communication does not work properly, please move the accessory closer to the Hub or move the Hub closer to the accessory and try again.
 
21. How many accessories does the Hub support?
 
It connects up to 32 accessories, depending on the actual environment.
 
22. What’s the function of the button on the Hub?
 

Single press: turn on/off night light

Triple press: add accessories

Long press: long press for 10s to reset the Hub. This will not delete data, such as, timer, energy consumption and device list.

Short press 10 times: reset to factory settings and delete all data.

 
23. How can I share my device with my family?
 

To invite others to control your accessories, you and the people you invite need to be signed into iCloud and have iOS 11.2.5 or later. You also need to be at your home or have a home hub set up in your home. To invite others:

1. Tap the Home tab, then tap the” navigation” icon in the upper-left corner.

2. Tap Invite.

3. Enter the person is Apple ID that they use with iCloud.

4. Tap Send Invite.

Your recipient will get a notification in the Home app on their iOS device.

To accept an invite:

1. Open Home and tap the” navigation” icon.

2. Tap Home Settings.

3. Tap Accept, then tap Done.

After you accept the invitation, tap the” navigation” icon, then tap the name of the Home to control it.

 
24. If you lose power or the Wi-Fi is disconnected, do you need to reconnect manually?
 
No need to reconnect manually.
 
25. Is the saved information lost after a power failure?
 
No, the saved information will still be available after a power failure.
 
26. How does the Hub perform firmware upgrades?
 
Ensure that your phone and the Aqara Hub are connected to the same Wi-Fi network . Open the Aqara Home app. Under the Accessories page, select the Hub to be upgraded, enter the Hub details page, and click Firmware to upgrade.
 
27. How to restore Hub to factory settings?
 

1. Press and hold the Hub button for 10 seconds until the yellow light flashes, indicating that the factory settings have been restored. This operation will not delete the set times, battery, and the list of the accessories.

2. Press the Hub button 10 times in rapid succession. After the yellow light flashes, it indicates that the factory settings have been restored. This operation will delete all the data such as the timing, battery level, and sub-device list of the accessories.

 
28. If the internet is disconnected, can the Hub still operate normally?
 
The remote access function cannot be used after the Internet is disconnected, but the accessories can still be accessed through the local area network, the Hub can still be used normally and automation can still operate normally.
 
29. If the router fails, can the Hub still operate normally?
 
If the router fails, the Hub and home hub cannot connect to the router, then the mobile phone cannot access the Hub, and the mobile phone cannot control the Hub and itself. Because automation requires home hub to operate, it means that the automation function will also fail.
 
30. How to view the accessories connected to the current Hub?
 
Open the “Aqara Home” app. On the “Accessories” page, click “[the Hub you want to view]” to enter the Hub details page. Click “Bridge Accessory” to view the accessories connected to the current Hub.
 
31. How to turn on remote control?
 
Since HomeKit requires a very high level of security, in addition to requiring that every HomeKit accessories be embedded with Apple is certified encryption chip, HomeKit places the key for access permissions on the home hub rather than on the cloud, meaning that hackers cannot break into the cloud to gain access to the HomeKit part in owner is home. Therefore, remote access to HomeKit accessories require the help of the home hub. If you want to remotely control home accessories, you need to pre-configure a home hub at home.
 
32. How to turn on notification push (after the door is opened, the mobile phone receives a door open notification)?
 

In iOS 11 and later, you can use HomeKit accessories such as door locks and sensors. (There are currently several products that support push notifications in Aqara products. They are: Door and Window Sensor, Motion Sensor, Vibration Sensor, and Water Leak Sensor.) Set up notifications to alert you when an accessory detects an anomaly or at a specific time of the day. For example, if you have a Door and Window Sensor installed in your home, you will be notified if the door opens when you are at home. This can be configured as follows: 1. Open the Apple “Home” app.

2. Tap and hold an accessory, then tap Details.

3. Tap Status & Notifications.

4. Turn on “Allow Notifications” and choose one of the following options:

1) Time: Set the time when you want the accessory to send a reminder.

2) Users: Receive reminders from accessories when you or others arrive at or leave your home. If you select this option, you need to configure the home hub, and make sure you can control every accessory in your home that has activated “Share My Location” and “Settings”> “[your name]”> “iCloud”> “Share My Location” and select the device.

5. To complete the operation, tap “Back” in the upper left corner and tap “Finish”.

Want to receive notification from HomeKit accessories while you are away from home? Please set up a home hub to remotely access your HomeKit accessories.

 
33. Hub failed to add successfully?
 

1. Before adding the Hub, make sure that the Hub is in the slow yellow light state.

2. If the pop-up dialog box prompts “Router incompatibility”, check whether the router is a dual-band router (that is, support both 2.4 GHz Wi-Fi and 5 GHz Wi-Fi). Normally, a dual-frequency router will generate 2 hotspots, such as “WiFi_XXXX_2.4G”, WiFi_XXXX_5G, please connect to the hot spot of WiFi_XXXX_2.4G” and try again. If there is only one hotspot, such as “WiFi_XXXX”, please enter the router settings page and set the WiFi hotspot to 2.4GHz and try again.

3. Long press the Hub button for 10 seconds, wait for the yellow light to flash. From the phone enter “Settings” > “WLAN”. Select “Aqara Hub-XXXX” in the “SET UP NEW DEVICE” field. After clicking “NEXT”, the Hub will automatically join the router. After successfully adding, you will be notified: “Setting up this accessory to join [your router Wi-Fi hotspot]”. Open the “Home” or “Aqara Home” app, tap, rescan the HomeKit code or add accessories by manually entering the HomeKit code. If you fail to join the router, it will prompt “An unexpected error occurred. Try again.” Please restore the Hub and restart the phone Wi-Fi, wait for 1 minute and try again.

 
34. Hub failed to add successfully, prompt “Accessories added”?
 
Please delete the previously added Hub in the “Home” or “Aqara Home” app, then restart the phone Wi-Fi, and then press and hold for 10 seconds to reset the Hub until the yellow light flashes, then add the Hub again.
 
35. Accessory device cannot be added successfully ?
 
Please try moving the accessory device closer to the Hub.
 
36. Accessory device cannot be deleted?
 
To delete the accessory device, ensure that the Hub is online. Use the Aqara Home app to delete the accessory device.
 
37. The Hub keeps flashing blue light. What should I do?
 
The Hub and router have been disconnected. Please check if the router works normally. Please try to restart the Hub and router then try again.
 
38. Can not remotely control?
 

1. Make sure you have a home hub configured.How to configure iPad , Apple TV, or HomePod as home center?

2. Open the “Home” app “Home” page on your iOS device, tap in the top left corner. Click “Home Settings”, select your home in the “Home” list, and then under “home hub”, see if the home hub shows “Connected.”

3. If you use an iPad, Apple TV, HomePod as a home hub, check if the iPad, Apple TV, HomePod is connected to the router.

and in the same LAN with the gateway. Do not enable flight mode in iPad.

 
39. Adding Automation Through “Home” Apps Does Not Work?
 

1. If you use an iPad, Apple TV, HomePod as a home hub, check if the iPad, Apple TV, HomePod is connected to the router. Do not enable flight mode in iPad.

2. Open the “Home” app and check if the automation is set to disabled.

3. Please check whether the corresponding accessories for automation are offline. Please try again after restoring it online. If the Hub is offline, try restarting the Hub and try again.

4. Open the “Home” app “Home” page on your iOS device, tap the” navigation” icon in the top right corner, click “Home Settings”, select your home in the “Home” list, and then under “home hub”, see if the home hub shows “Connected.”

5. If you use the iPad as a home hub, try reactivating the iPad is WiFi switch and try again.

 
40. Home automation create from Home app has a large delay ?
 

1. Since the automation function requires the participation of the home hub, make sure that the home hub and the Hub are in the same LAN and that the router Wi-Fi network is stable and reliable. The number of clients connected to the router is preferred to be no more than 20 (depending on router performance). We recommend you to purchase Apple, Mi, TP-LINK, NETGEER branded routers.

2. Using the iPad as a home hub in battery mode, if the iPad is screen is dim, the communication heartbeat interval with the router becomes longer. Therefore, if you do not use the iPad, please keep the iPad in a charging state to ensure when the iPad is screen is dim, it can maintain constant communication with the router.

3. Ensure that the communication between the accessory device and the Hub is reliable. If the communication between the accessory device and the gateway is unstable, the execution will be significantly delayed.

 
41. On the app, the Hub (night light) displays offline or not responding?
 

1. Check if the blue light on the Hub is flashing. If the blue light is flashing, it means the Hub and router have been disconnected. Please check if the router works normally. Please try to restart the Hub and router then try again.

2. If the blue light on the Hub is not flashing:

2.1 Please try restarting the Hub and try again.

2.2 Try to re-enable the WiFi switch on the iPad and iPhone.

 
42. On the app, the accessories display offline or not responding?
 

1. Check whether the Hub (night light) connected to the accessory is offline. If the Hub night light is also displayed as offline, it indicates that the Hub is causing the accessory device to be offline. Try restarting the Hub and try again.

2. If the Hub night light is online and the accessory device is offline, check whether the communication between the accessory device and the Hub is operating normally. For details, refer to the “Effective Range Test (Valid Distance Verification)” operation in the accessory manual. The accessory device indicator will flash and the Hub will flash. A tone sounding “Normal Link Confirmed (connection OK)” indicates that the device and the Hub can communicate effectively. If the communication is abnormal, try to move the accessory device closer to the Hub or move the Hub closer to the accessory device and try again. After the app is opened again, check whether the accessory device is online.

3. Check whether the accessory device is power supply is operating normally. Press the button on the accessory to check whether the accessory indicator is on.

 
43. The “Home” app keeps displaying “Loading scenes and accessories…”?
 

This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit.

Solution: In the phone go to the “Settings” – “Your Apple ID Account” – iCloud – iCloud Backup – Click “Manual Backup” and it will be ready after the synchronization is completed.

 
44. The Aqara Home app always displays “Cloud data is synchronizing…”?
 

This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit.

Solution: In the phone go to the settings – “Own Apple ID Account” – iCloud – iCloud Backup – Click “Manual Backup” and it will be ready after the synchronization is completed.

 
45. Unable to receive push notifications?
 

In iOS 11 and later, you can use HomeKit accessories such as door locks and sensors. (There are currently several products that support push notifications in Aqara products. They are: Door and Window Sensor, Motion Sensor, Vibration Sensor, and Water Leak Sensor.) Set up notifications to alert you when an accessory detects an anomaly or at a specific time of the day. For example, if you have a Door and Window Sensor installed in your home, you will be notified if the door opens when you are at home. This can be configured as follows:

1. Open the “Home” app.

2. Tap and hold an accessory, then tap Details.

3. Tap Status & Notifications.

4. Turn on “Allow Notifications” and choose one of the following options:

1) Time: Set the time when you want the accessory to send a reminder.

2) Users: Receive reminders from accessories when you or others arrive at or leave your home. If you select this option, you need to configure the home hub, and make sure you can control every accessory in your home that has activated “Share My Location” and “Settings”> “[your name]”> “iCloud”> “Share My Location” and select the device.

5. To complete the operation, tap “Back” in the upper left corner and tap “Finish”.

Want to receive notification from HomeKit accessories while you are away from home? Please set up a home hub to remotely access your HomeKit accessories.

 
46. Indicator Light Description?
 

1. Quick blink + Red light: It appears when you connect the Hub for the first time or when you reset the Hub.

2. Quick blink + Blue light: It appears when Wi-Fi is connecting, the network is disconnected or the Hub reconnects after the plug is re-plugged.

3. Slow blink + Purple light: Allow to add bridge accessories.

4. Slow blink + Red light: Firmware updating.

 
47. On the app, the Hub displays offline or not responding.
 

1. Check if the blue light on the Hub is flashing. If the blue light is flashing, it means the Hub and router have been disconnected. Please check if the router works normally. Please try to restart the Hub and router then try again.

2.If the blue light on the Hub is not flashing:

2.1 Please try restarting the Hub and try again.

2.2 Try to re-enable the WiFi switch on the iPad and iPhone.

 
48. On the app, the accessories display offline or not responding.
 

1. Check whether the Hub (night light) connected to the accessory is offline. If the Hub night light is also displayed as offline, it indicates that the Hub is causing the accessory device to be offline. Try restarting the Hub and try again.

2.If the Hub night light is online and the accessory device is offline, check whether the communication between the accessory device and the Hub is operating normally. For details, refer to the “Effective Range Test (Valid Distance Verification)” operation in the accessory manual. The accessory device indicator will flash and the Hub will flash. A tone sounding “Normal Link Confirmed (connection OK)” indicates that the device and the Hub can communicate effectively. If the communication is abnormal, try to move the accessory device closer to the Hub or move the Hub closer to the accessory device and try again. After the app is opened again, check whether the accessory device is online.

3.Check whether the accessory device’s power supply is operating normally. Press the button on the accessory to check whether the accessory indicator is on.

 
49. How to view the accessories connected to the current Hub?
 
Open the “Aqara Home” app. On the “Accessories” page, click “[the Hub you want to view]” to enter the Hub details page. Click “Bridge Accessory” to view the accessories connected to the current Hub.
 
50. Hub cannot be added successfully using iOS device.
 

1. Long press the reset button on the Hub for 10 seconds until the yellow light blinks, enter the “Add device” page, select “Aqara Hub”, and enter the HomeKit setup code scanning page according to the instructions.

2. Tap “Don’t Have a Code or Can’t Scan”.

3. Select the yellow house icon “Aqara Hub-XXXX” (if not shown, please wait 1 minute or so, the app will automatically scan the nearby Hub).

4. In the pop-up dialog box “Add Accessory to Network”, select Allow (if the dialog box does not pop up, please restart your phone and try again), add the Hub by manually entering the HomeKit code.

If “Cannot add accessories” is shown, the possible reasons and solutions are as follows:

1.The Wi-Fi signal of the router is weak. Please move the Hub closer to the router and try again.

2.Due to repeated adding failures, the Wi-Fi cache of the Hub is not released properly. Please restart your phone and try again. 

3.The router’s Wi-Fi is 5 GHz. Please switch to 2.4G Wi-Fi and try again.

4.If your router is an enterprise router, log in to the router setting page to check if “sending mDNS to the wireless terminal ” is enabled.

If you still can not solve the problem with the above methods, please contact our customer service or send us an email at support@aqara.co.za, thanks.

 
51. Hub cannot be added successfully using Android device.
 

1.Please check if the Wi-Fi password is correct.

2. Please check if the Wi-Fi router name or password contains special characters.

3. Check if the Wi-Fi network is connected to the Internet.

4.Check if the Wi-Fi signal of the router is weak. Please move the Hub closer to the router and try again.

5. Check if the Wi-Fi network is 5 GHz. Please switch to 2.4 GHz Wi-Fi and try again.

 
52. Automatic night light” does not work.
 

1.Ensure that the current ambient light level of the Hub is below 50 lux.

2. Ensure that the trigger device of the scene [Automatic night light] has selected a Motion Sensor. If not, please select and try again.

3.The working principle of the Motion Sensor is triggered once in a minute. Just before the light is turned off, someone has passed by and triggered the Motion Sensor. It takes 1 minute to be triggered again to light up the night light.

 
Sensor
1. How to identify if the Aqara Motion Sensor works properly?
 

① Poke the reset hole of the Motion Sensor with the eject pin. If the Hub makes voice prompts, “Normal link confirmed”, it indicates that the Hub and the Motion Sensor communicates properly. Go to ②; If there is no voice prompts, please move the sensor closer to the Hub and try again. If there is still no voice prompts, the sensor might be deleted or it might runs out of battery. Please refer to the device adding methods to add the device or replace the battery.

② Put your hand in front of the lens, enter the home of Motion Sensor in app, refresh the device records (log). If there is 1 to 5 minutes log around this moment, it indicates that the device works properly.

 
2. Why does the Aqara Motion Sensor fail to connect? How to reconnect?
 

Possible reason:

1. Operation error. Please add the device according to the adding method again.

2. The device is too far apart from the Hub. Please move the device closer to the Hub.

3. There are too many devices under the Hub.

 
3. What is the Aqara Motion Sensor offline often?
 

Possible reason:

1. If the device is too far apart from the Hub, please test the distance between the sensor device and the Hub and install the device closer to the Hub.

2. Low battery or no battery. Please replace the battery.

3. The device is installed on the surface and the signal strength is interfered . Please avoid metal surface.

 
4. Where should the Aqara Motion Sensor be installed and how do I install them?
 

1. Install in the area that needs to be monitored, for example in the living room or bedroom (during installation, please refer to the portion of the manual regarding the motion sensor is operating range).

2. A coffee table, shoe cabinet or desk can be used, but ensure that it is installed close to the edge (recommended height is 1.2m to 2.1m);

3. Do not place on a metal surface or allow anything to block the motion sensor.

 
5. If a pet enters the detection area of the Aqara Motion Sensor, will it trigger the sensor?
 
Yes. If you do not want a pet to trigger the sensor. Please refer to the detection diagram in the quick start guide and place the motion sensor in a higher location. Thus a pet will not trigger the sensor when it moves on the ground. (Please refer to the quick start guide regarding the installation options).
 
6. The Aqara Motion Sensor does not respond, and indicator light does not blink when I poke the reset hole. Why is that?
 

Possible reason:

1. It runs out of battery;

2. PCB is damaged;

3. Sensor crashes.

 
7. The Motion Sensor does not respond, but indicator light blinks when I poke the reset hole. Why is that?
 

Possible reason:

1. PIR sensor or related circuit is damaged;

2. Sensor is triggered each minute and it is right in interval between each minute;

3. The detecting interval extends to 10 minutes in sub-health or warehouse mode;

4. Lens are damaged.

 
8. The Aqara Motion Sensor does not respond, but indicator light is dim when I poke the reset hole. Why is that?
 
Battery low
 
9. The Aqara Motion sensor is not sensitive to detect motion. Why is that?
 
The Aqara Motion sensor detects once every minute by default and goes to sleep mode after it is triggered. After one minute, it is triggered again. It might be right in the sleep mode when you were using it.
 
10. Some trigger interval of the Motion Sensor is long and some is short. Why is that?
 
One hour after it is connected to the network (Newly added to the network mode), the Motion Sensor is triggered once every 5 seconds. If it is not triggered within an hour, it automatically enters Normal User Mode. It is then triggered once every minute.
 
11. There is no motion of human or pets in the detection area but why can I still see the log in the app?
 
It might happen if the Motion Sensor is placed close to the heat source, micro wave stove, air conditioner or the area that is exposed to strong light.
 
12. How can the Aqara Motion Sensor be reset? When should it be reset?
 

1. Push in and hold the reset hole on the device for 3 seconds. The indicator will flash 3 times before resetting to factory settings;

2. If a sensor needs to be paired with another sensor hub, it will need to be reset before the new pairing will succeed.

1. How to add the Aqara Temperature and Humidity Sensor to the Control hub?
 
Move the Temperature and Humidity Sensor close to the hub, open app, go to the Device page of the hub, tap “Add child device”, select “Temperature and Humidity Sensor” and add according to instructions. When the hub makes voice prompts, it indicates that it is added successfully.
 
2. Why does the Aqara Temperature and Humidity Sensor fail to connect? How to reconnect?
 

Possible reason:

1. Operation error. Please add the device according to the adding method again.

2. The device is too far apart from the Hub. Please move the device closer to the Hub.

3. There are too many devices under the Hub.

 
3. Why is the Aqara Temperature and Humidity Sensor offline often?
 

Possible reason:

1. If the device is too far apart from the Hub, please test the distance between the sensor device and the Hub and install the device closer to the Hub.

2. Low battery or no battery. Please replace the battery.

3. The device is installed on the surface and the signal strength is interfered . Please avoid metal surface.

 
4. How to verify that the current installation location is proper?
 
After the Temperature and Humidity Sensor is connected successfully and before it is installed, press the button of the Temperature and Humidity Sensor, if the Hub gives a voice prompt “Connected Successfully”, current location is proper; if the Hub does not give a voice prompt, move the Temperature and Humidity Sensor closer and try again.
 
5. Attentions need to be paid while installing Temperature and Humidity Sensor:
 

1. The distance between the hub and the Temperature and Humidity Sensor should not be too far. Press the reset button before installation. After the hub gives a prompt of normal connection, install the sensor;

2. Paste or simply place it at your desired location;

3. Do not place it at a location exposed to rain or vapor if possible;

4. Do not install it in the refrigerator, kitchen or washroom if possible.

 
6. How to reset the Temperature and Humidity Sensor?
 
If you do not want to use it or you want to add it under other hubs, press and hold the reset button for over 5s until the indicator flashes three times. Then the hub will give a voice prompt “Device Deleted”.
 
7. What is the function of the button on the Temperature and Humidity Sensor?
 
Single press to check the connectivity to the Hub. It will report the temperature and humidity data to the Control hub. Long press to add and reset sub-devices.
 
8. Can the Temperature and Humidity Sensor be connected with the mobile phone directly?
 
The Temperature and Humidity Sensor cannot be connected with the mobile phone directly. Please connect the hub with the mobile phone, and then connect the Temperature and Humidity Sensor with the hub.
 
9. What environment is the Temperature and Humidity Sensor suitable for use in?
 
The Temperature and Humidity Sensor is suitable for indoor use. Normal operating temperature: -20~50℃; humidity: 0~100%, non-condensing environment.
 
10. How about the accuracy of the Temperature and Humidity Sensor?
 
Temperature precision: ±0.3℃; Humidity Precision: ±3%; Atmospheric Pressure precision: ±0.12kPa.
 
11. How often does the Temperature and Humidity Sensor upload data?
 
If the temperature humidity and atmospheric pressure varies a bit only, data will be reported once an hour. If the temperature variation exceeds 0.5℃, the humidity variation exceeds 6% and the atmospheric pressure is no less than 25Pa, data will be reported instantly.
 
12. What is the alerting mechanism of the Temperature and Humidity Sensor?
 
When the Temperature and Humidity Sensor detects that current environment is out of the comfort zone, it will push notifications to the mobile phone. This function can be disabled in the app.
 
13. What devices can the Temperature and Humidity Sensor link?
 
The Temperature and Humidity Sensor can work with other intelligent devices in Mi Smart Home. For example, when the temperature is higher than the set value, the Temperature and Humidity Sensor will work with the Smart Plug to turn on the electric fan; when the humidity is lower than the set value, the Temperature and Humidity Sensor will work with the Smart Plug to turn on the humidifier.
 
14. What is the maximum responsive distance between the Temperature and Humidity Sensor and the hub? Are walls permissible in the range?
 
Indoor responsive distance is about 10m (walls are permissible); outdoor responsive distance is about 65m.
 
15. If the Wi-Fi connection is broken, is there any response between the sensor and the hub?
 

1. After the Wi-Fi connection is broken, the sensor still can be triggered, and after being triggered, the sensor will execute corresponding function according to previous setting in the app. For example, if the hub has entered arming mode before the connection is broken, the hub will sound the local alarm once the sensor is triggered;

2. After the connection is broken, control or response cannot be executed via the app, but local basic functions can be performed.

 
16. Why do not the hub and the Temperature and Humidity Sensor respond with each other sometimes when the connection is normal?
 
Please ensure that the distance between the hub and the sensor does not exceed 10m (e effective distance). In this case, it is best to install the sensor at a location which is closer to the hub.
 
1. How to install Aqara Door and Window Sensor? Can I change the position of the sensor unit and the magnet unit?
 

1. Line up the primary sensor and the magnet according to the mounting line as shown in the user manual. Attach the primary sensor to the fixed surface and the magnet to the surface that will be opened;

2. The distance between the primary sensor and the magnet should be less than 22mm;

3. The exact position can vary, but ensure that the primary sensor and the magnet are installed in alignment.

4. Because of the complex nature of an indoor environment, adjusting the position of the sensor hub with the Door and Window Sensor can improve the overall result.

5. Be sure to avoid installing sensors on metal surfaces because of the adverse effect this can have on the signal.

 
2. Installation location and precautions.
 
Turn the magnet 90 degrees. It is better to install the sensor on a fixed door frame. Attaching the small magnet to the door is the best way to protect the sensor. Although the primary Door and Window Sensor should be less than 22mm from the magnet, they should not be installed too close together to avoid contact and the damage that may occur if they are knocked on to the ground.
 
3. What is the effective range between the Hub and the Aqara Door and Window Sensor?
 
In a complex indoor environment, This distance will need to be reduced if there is a wall between them to ensure good connectivity.
 
4. Why does the Aqara Door and Window Sensor fail to connect? How to reconnect?
 

Possible reason:

1. Operation error. Please add the device according to the adding method again.

2. The device is too far apart from the Hub. Please move the device closer to the Hub.

3. There are too many devices under the Hub.

 
5. How to identify if the Aqara Door and Window Sensor works properly?
 

1. Poke the reset hole of the Door and Window Sensor with the eject pin. If the Hub makes voice prompts, “Normal link confirmed”, it indicates that the Hub and the Door and Window Sensor communicates properly. Go to ②; If there is no voice prompts, please move the sensor closer to the Hub and try again. If there is still no voice prompt, the sensor might be deleted or it might run out of battery. Please refer to the device adding methods to add the device or replace the battery.

2. Please move the sensor unit close to the magnet unit and move away from the magnet for 2 or 3 times. Enter the home of Door and Window Sensor in app, refresh the device records (log). If there is related log, it indicates the device works properly.

 
6. What functions does the Aqara Door and Window Sensorhave?
 

1. Aqara Door and Window Sensor can be installed on the door or window to detect door and window status.

2. Works with other smart devices. If it detects that door/window opens or closes, it triggers other devices to turn on or off home appliances or to take other actions.

 
7. Why does the Aqara Door and Window Sensor not work sometimes?
 

1. The sensor unit and magnet unit might be too far away from each other. Please check the distance between them and the distance should be no more than 22mm.

2. The Hub might be too far away from the sensor. Make sure the gap between the sensor unit and the magnet unit is no more than 22mm. Press the reset hole with the eject pin at your desired location. If the Hub makes voice prompts, it indicates the Hub communicates effectively with the sensor. If not, please move the sensor closer to the Hub.

 
8. How can the Door and Window Sensor be reset?
When should it be reset?
 

1. Push in and hold the reset hole on the device for 3 seconds. The indicator will flash 3 times before resetting to factory settings.

2. If a sensor needs to be paired with another sensor hub, it will need to be reset before the new pairing will succeed.

 
9. Why is the Aqara Door and Window Sensor offline often?
 

Possible reasons:

1.The accessory is too far away from the Hub, please try to install the accessory closer to the Hub.

2. Low battery or dead battery. Please replace the battery.

3.The accessory is installed on the metal surface and the signal is interfered. Please avoid metal surface.

 
1. What functions do the Aqara Water Leak Sensor have?
 
Aqara Water Leak Sensor detects water leak and flooding and monitors the status of water leak. When the water leak or flooding occurs, it sends an instant alert notification via app. It also works with other smart accessories to automate your home.
 
2. What is the working principle of Aqara Water Leak Sensor?
 
Aqara Water Leak Sensor makes use of the electrical conductivity of water. When two probes come into contact with water, a current loop is formed. At the same time, the sensor reports water leak/flooding status to the Hub and thereby trigger the alarm or turn on other intelligent devices connected with it to execute relevant actions
 
3. How does the Aqara Water Leak Sensor communicate with the Hub?
 

Aqara Water Leak Sensor communicates with the Hub through Zigbee protocol without wiring. Zigbee technology is a short-distance and low-power consumption wireless communication technology. As the communication protocol for smart home control system, it has become popular in recent years. Compared to other communication protocols, it has the following advantages:

1) Ultra-low power consumption;

2) Safer;

3) Ad hoc network, accommodating more sub-devices.

 
4. Why does the Aqara Water Leak Sensor fail to connect? How to reconnect?
 

Possible reason:

1. Operation error. Please add the device according to the adding method again.

2. The device is too far apart from the Hub. Please move the device closer to the Hub.

3. There are too many devices under the Hub.

 
5. Why does the Aqara Water Leak Sensor often goes Offline?
 

Possible reason:

1. If the device is too far apart from the Hub, please test the distance between the sensor device and the Hub and install the device closer to the Hub.

2. Low battery or no battery. Please replace the battery.

3. The device is installed on the surface and the signal strength is interfered . Please avoid metal surface.

 
6. Can the Aqara Water Leak Sensor be used independently?
 
No, it can not. The Aqara Water Leak Sensor must work with Hub devices. Hub devices achieve the conversion between Zigbee and Wi-Fi signals.
 
7. What are the requirements for the installation of Aqara Water Leak Sensor?
 
The installation of Aqara Water Leak Sensor is simple and easy. You just need to place it on a surface that needs to be monitored.
 
8. Does the Aqara Water Leak Sensor support waterproof and dustproof function?
 
Yes, it does. The Aqara Water Leak Sensor reaches international IP67 waterproof and dustproof level and plays a protective role with respect to short-term flooding.
 
9. Where is the button of the Aqara Water Leak Sensor?
 
The button of the Aqara Water Leak Sensor is located at the center of the shell. Trigger the button by holding the top and bottom cover and pressing the “Water Drop” icon.
 
10. What position when the water level reach, the alarm will be triggered?
 
Alarm can be triggered when the water level detected reaches 0.5mm high.
 
11. Where is the antenna of the Aqara Water Leak Sensor?
 
The Zigbee antenna of the Aqara Water Leak Sensor is onboard antenna. It is right above the “Water Drop” icon.
 
12. What power supply mode does the Aqara Water Leak Sensor adopt?
 
If tThe Aqara Water Leak Sensor adopts CR2032 lithium metal button cell. The output voltage of the cell is 3V. Normally, the service life of the cell is about two years (The actual service life depends on specific circumstances).
 
13. How to reset the Aqara Water Leak Sensor?
 
Press and hold the reset button on the shell for 5s until the blue light flashes continuously to reset the Aqara Water Leak Sensor.
1. What can the Aqara Vibration Sensor do?
 
The Aqara Vibration Sensor detects vibration, tilt, and drop.
 
2. Can the Aqara Vibration Sensor be used independently? Will it sound an alarm when vibrations are detected?
 
No, the Aqara Vibration Sensor must work with a Hub. When vibration is detected, it will trigger the Hub to make sound and light alarms. An alert notification will be sent to the phone or linked to control other smart accessories (via Automation).
 
3. There are constant vibrations, but “vibration detected” event is only triggered sometimes. Why is that?
 
The “vibration detected” event is triggered once a minute. If the event has been triggered, then it will not be triggered for the next minute. If the vibrations persist, the event will be triggered again a minute later.
 
4. Why are Vibration Sensors placed on some objects are easily triggered while others are difficult to trigger?
 
Due to the different materials, thickness, and structures of different objects, the same action or force applied to these objects will be recorded differently by the Vibration Sensor. Therefore, sometimes it is easy to trigger while other times not. You can increase or decrease the sensitivity of the Vibration Sensor through the Mijia app.
 
5. How do I adjust the sensitivity of the vibrations?
 
Open the Mijia app and enter the Vibration Sensor page. Click the “…” in the top right corner, then select “Adjust vibration sensitivity”. You can then choose the appropriate sensitivity and press OK. Finally, single press the reset button on the device to complete the set up according to the tips. If the set up fails, please retry by following the same steps.
 
6. How to change the battery?
 
The Aqara Vibration Sensor uses a CR2032 button battery. When changing the battery, insert a coin into the groove on the battery cover and turn it counter clockwise to release the cover. Remove the old battery and insert a new CR2032 button battery and tighten the battery cover.
 
7. How to determine if the desired location is suitable for installation?
 
After linking the Aqara Vibration Sensor to the Hub, single press the reset button on the Vibration Sensor at your desired location before installing. If you hear the Hub prompts “normal link confirmed”, then the location is suitable for installation. If you do not hear a voice prompt, adjust the location of the Vibration Sensor and try again.
 
Controller
1. What can the Aqara Smart Wall Switch do?
 
The Aqara Smart Wall Switch enables full lighting control of your home by controlling the power (on and off). When paired with the Aqara Hub, you can control remotely through the App and set timed controls. It can also work with other smart devices to achieve more automations.
 
2. Can the Aqara Smart Wall Switch be connected to Wi-Fi?
 
The Aqara Smart Wall Switch can not be directly connected to Wi-Fi. The Aqara Smart Wall Switch is a smart device based on ZigBee communication protocol. You can only control through the app after it is added to the Hub.
 
3. How do I install the Aqara Smart Wall Switch ?
 
Take with neutral double rocker as an example, first cut off the power and make sure the electricity is off. Follow the instructions in the manual to wire using the wiring cap included in the accessories. After making sure that the wiring is correct, turn the power back on and add Wall Switch to your phone.
 
4. How do I reset the Aqara Smart Wall Switch ?
 
When the device has not been added to a network or is offline, long press the Aqara Smart Wall Switch button for 5 seconds to reset it. If the Aqara Smart Wall Switch is connected to the Hub normally, in order to prevent users accidentally delete it, it is required to double press the button, then long press the button for more than 5 seconds to complete resetting. When the indicator flashes red for 1 second and stays on blue, it means the Aqara Smart Wall Switch has been reset successfully.
 
5. If the external network (e.g. Wi-Fi) is down, can I still use the Aqara Smart Wall Switch ?
 
If the external network is disconnected, you will not be able to use the Aqara Home or Apple HomeKit app to control the Aqara Smart Wall Switch . However, the local controls on the Wall Switch will not be affected. If the Hub’s power is still on, the Aqara Smart Wall Switch will still be able to function alongside the other smart plugs normally.
 
6. Does the Aqara Smart Wall Switch support memory function when the power is cut?
 
By default, the Aqara Smart Wall Switch is off after the power is cut. There is an option in the Aqara Home for “power loss memory”, which is off by default. Users can turn it on and the switch will restore itself to the state before the power is cut.
 
7. How do I verify the effective communication distance between the Aqara Smart Wall Switch and the Hub?
 
For detailed instructions, please refer to the “effective communication distance verification” section in the manual. If the Hub prompts “normal connection confirmed” voice message or other similar messages, it means the Smart Plug and the Hub are communicating effectively. If there are no prompts, please move the Smart Plug closer to the Hub and try again.
 
8. What do I do if the Aqara Smart Wall Switch is offline?
 
First, please check if the Wi-Fi network or the power supply for the Hub is working normally. If there are no problems with the network or power supply, please reset the Wall Switch and follow the instructions on how to reconnect the Wall Switch. If it still can’t be connected, please bring the device closer to the Hub and try again.
 
9. How do I choose between the No Neutral Switch or With Neutral Switch?
 
The main point to consider when choosing between the No Neutral Switch or With Neutral Switch is if there is a neutral line in the switch box. If the box contains a neutral line, it is recommended to use the With Neutral Switch for it is more stable.
 
10. Why is the light flashing when using the No Neutral Switch?
 
Due to design, the No Neutral Smart Wall Switch is not suitable for lights of low power. The minimum power requirement for No Neutral Smart Wall Switch is 3W/way (Incandescent) and 5W/way (CFL/LED). When lights with low power are used, the light may flash occasionally.
 
1. What can the Aqara Smart Wall Switch do?
 
The Aqara Smart Wall Switch enables full lighting control of your home by controlling the power (on and off). When paired with the Aqara Hub, you can control remotely through the App and set timed controls. It can also work with other smart devices to achieve more automations.
 
2. Can the Aqara Smart Wall Switch be connected to Wi-Fi?
 
The Aqara Smart Wall Switch can not be directly connected to Wi-Fi. The Aqara Smart Wall Switch is a smart device based on ZigBee communication protocol. You can only control through the app after it is added to the Hub.
 
3. How do I install the Aqara Smart Wall Switch?
 
Take with neutral double rocker as an example, first cut off the power and make sure the electricity is off. Follow the instructions in the manual to wire using the wiring cap included in the accessories. After making sure that the wiring is correct, turn the power back on and add Wall Switch to your phone.
 
4. How do I reset the Aqara Smart Wall Switch?
 
When the device has not been added to a network or is offline, long press the Aqara Smart Wall Switch button for 5 seconds to reset it. If the Aqara Smart Wall Switch is connected to the Hub normally, in order to prevent users accidentally delete it, it is required to double press the button, then long press the button for more than 5 seconds to complete resetting. When the indicator flashes red for 1 second and stays on blue, it means the Aqara Smart Wall Switch has been reset successfully.
 
5. If the external network (e.g. Wi-Fi) is down, can I still use the Aqara Smart Wall Switch?
 
If the external network is disconnected, you will not be able to use the Aqara Home or Apple HomeKit app to control the Aqara Smart Wall Switch . However, the local controls on the Wall Switch will not be affected. If the Hub’s power is still on, the Aqara Smart Wall Switch will still be able to function alongside the other smart plugs normally.
 
6. Does the Aqara Smart Wall Switch support memory function when the power is cut?
 
By default, the Aqara Smart Wall Switch is off after the power is cut. There is an option in the Aqara Home for “power loss memory”, which is off by default. Users can turn it on and the switch will restore itself to the state before the power is cut.
 
7. How do I verify the effective communication distance between the Aqara Smart Wall Switch and the Hub?
 
For detailed instructions, please refer to the “effective communication distance verification” section in the manual. If the Hub prompts “normal connection confirmed” voice message or other similar messages, it means the Smart Plug and the Hub are communicating effectively. If there are no prompts, please move the Smart Plug closer to the Hub and try again.
 
8. What do I do if the Aqara Smart Wall Switch is offline?
 
First, please check if the Wi-Fi network or the power supply for the Hub is working normally. If there are no problems with the network or power supply, please reset the Wall Switch and follow the instructions on how to reconnect the Wall Switch. If it still can’t be connected, please bring the device closer to the Hub and try again.
 
9. How do I choose between the No Neutral Switch or With Neutral Switch?
 
The main point to consider when choosing between the No Neutral Switch or With Neutral Switch is if there is a neutral line in the switch box. If the box contains a neutral line, it is recommended to use the With Neutral Switch for it is more stable.
 
10. Why is the light flashing when using the No Neutral Switch?
 
Due to design, the No Neutral Smart Wall Switch is not suitable for lights of low power. The minimum power requirement for No Neutral Smart Wall Switch is 3W/way (Incandescent) and 5W/way (CFL/LED). When lights with low power are used, the light may flash occasionally.
1. What function does this Wireless Remote Switch (Single Rocker) support?
 
It supports single press, double press or long press. And can be configured in “automation” to control other devices.
 
2. Installation location and precautions?
 
It can either be fastened to the wall or placed on a table. Installation on a metal door is not recommended because metal surfaces can have an adverse effect on the signal. When being used as a doorbell, the wireless switch can be installed on the wall next to a metal door. (Please consult the user manual for more details).
 
3. What is the maximum installation distance between the Wireless Remote Switch (Single Rocker) and the Aqara Hub?
 
The indoor environment varies, and maximum signal strength between the Hub and the Wireless Remote Switch (Single Rocker) is different. The maximum communication distance is 20 meters and there should not be more than two walls in between.
 
4. How do I reset the Wireless Remote Switch (Single Rocker)?
 

1. If the device has not been paired to a hub, press and hold the button on the device for more than 10 seconds. The indicator will flash 3 times before resetting to factory settings.

2. If the sensor has been paired with an hub, please delete the device from the phone app first.

 
5. How to identify if the Wireless Remote Switch (Single Rocker) works properly?
 

1. Single press the button for more than five times consistantly. If the Hub makes voice prompts, “Normal link confirmed”, it indicates that the Hub and the Switch communicates properly.

2. If there is no voice prompts, please move the switch closer to the Hub and try again. If there is still no voice prompt, the device might be deleted or run out of battery. Please refer to the device adding methods to add the device or replace the battery.

3.Single press the Switch several times, enter the page of Wireless Remote Switch (Single Rocker) in app, refresh the device records (log). If there is related log, it indicates the device works properly.

 
1. What function does this Wireless Remote Switch (Double Rocker) support?
 
It has two press buttons, and both buttons support single press, double press and long press , and can be configured in “automation” to control other devices remotely.
 
2. Installation location and precautions.
 
It can either be fastened to the wall or placed on a table. Installation on a metal door is not recommended because metal surfaces can have an adverse effect on the signal. When being used as a doorbell, the wireless switch can be installed on the wall next to a metal door. (Please consult the user manual for more details).
 
3. What is the maximum installation distance between the Wireless Remote Switch (Double Rocker) and the Aqara Hub?
 
The indoor environment varies, and maximum signal strength between the Hub and the Wireless Remote Switch (Double Rocker) is different. The maximum communication distance is 20 meters and there should not be more than two walls in between.
 
4. How to identify if the Wireless Remote Switch (Double Rocker) works properly?
 

1. Single press any button for more than five times consistantly. If the Hub makes voice prompts, “Normal link confirmed”, it indicates that the Hub and the Switch communicates properly.

2. If there is no voice prompts, please move the switch closer to the Hub and try again. If there is still no voice prompt, the device might be deleted or run out of battery. Please refer to the device adding methods to add the device or replace the battery.

3. Single press any button several times, enter the page of Wireless Remote Switch (Double Rocker) in app, refresh the device records (log). If there is related log, it indicates the device works properly.

 
5. How do I reset the Wireless Remote Switch (Double Rocker)?
 

1. If the device has not been paired to a hub, press and hold the button on the device for more than 10 seconds. The indicator will flash 3 times before resetting to factory settings.

2. If the device has been paired with an hub, please delete the sensor from the phone app first.

1. What is the function of the Cube?
 
Cube can control all the smart devices that can execute actions in app. For example, shake to control the night light on the Control Hub; Flip 90°to turn on or off the Smart Plug; Flip 180°to control Wall Switch.
 
2. Why cannot the Cube connect to the Hub?
 

1. Open the bottom cover by inserting the metal strip into the slot;

2. Move the Cube close to the Hub, add the sub-device to the Hub via the app. The Hub makes voice prompt, “Ready to Connect”.

3. Long press the reset button in the bottom cover to connect.

 
3. Why does it show that Cube is offline?
 

1. Cube is too far away from the Hub. Please try to move it closer to the Hub;

2. Wireless network disconnects, or other reasons that cause the Hub to disconnect;

3. It might run out of battery. Please replace the battery and try again.

 
4. Is it necessary to distinguish the direction of the Cube?
 
The Cube uses gyroscope sensor and you can operate the designated action in any direction.
 
5. Can the Cube connect to my smart phone directly?
 
No, it cannot connect to your smart phone directly. Please connect the Hub to your smart phone first and then connect the Cube to the Hub.
 
6. How to operate the action of the Cube?
 
After the Cube controller is added successfully, you can check the related action tutorial video. You can also check “More” in the top right corner of the Cube page to watch the action demonstration.
 
7. The operating actions are not sensitive, why?
 
Please place the Cube on the flat surface to use. If you use it on the soft surface, such as, sofa or pillow, certain actions might not work properly.
 
8. What is the maximum response distance between the Cube and the Hub? Can the signal go through the wall?
 
The maximum indoor response distance between the Cube and the Hub is about 10 meters (including barriers, such as, wall). The maximum outdoor response distance is 65 meters.
 
9. If the network fails, do the Cube and the Hub still respond to each other?
 

1. The Cube still works properly. According to the actions set in the app, when different actions are taken, different results will be executed. For example, before the network disconnects, you can set up in the app, Flip 180°of the Cube to turn on or off the Smart Plug (Please note the Cube and the Smart Plug are connected to the same Hub). After it disconnects, it can still control properly.

2. If the network is disconnected, you can not use the app to control nor does it respond but the local automation still works properly.

 
10. Under normal connection, why do not the Hub and Cube work stably?
 
Please ensure the distance between the Hub and Cube are within 10 meters. If this situation happens, please move the sensor close to the Hub.
 
11. How to identify the controllers of the same type connected to one Control Hub?
 
You can rename the controllers to distinguish them. After the Cube controller is connected to the Control Hub, you can name it as your wish or you can long press the related controller icon in the app to rename it.
 
1. What actions does this Aqara Wireless Switch support?
 
It supports single press, double press, and long press. It can control other smart devices with different actions.
 
2. What is the maximum installation distance between the Aqara Wireless Switch and the Hub?
 
The indoor environment varies, and maximum signal strength between the Hub and the Aqara Wireless Switch is different. There should not be more than two walls in between.
 
3. Why does the Aqara Wireless Mini Switch fail to connect? How to reconnect?
 

Possible reason:

1. Operation error. Please add the device according to the adding method again.

2. The device is too far apart from the Hub. Please move the device closer to the Hub.

3. There are too many devices under the Hub.

 
4. What is the Aqara Wireless Mini Switch offline often?
 

Possible reason:

1. If the device is too far apart from the Hub, please test the distance between the device and the Hub and install the device closer to the Hub.

2. Low battery or no battery. Please replace the battery.

3. The device is installed on the surface and the signal strength is interfered . Please avoid metal surface.

 
5. How to identify if the Aqara Wireless Switch works properly?
 

1. Poke the reset hole of the Wireless Switch with the eject pin. If the Hub makes voice prompts, “Normal link confirmed”, it indicates that the Hub and the Wireless Switch communicates properly. Go to ②; If there is no voice prompts, please move the device closer to the Hub and try again. If there is still no voice prompt, the device might be deleted or run out of battery. Please refer to the device adding methods to add the device or replace the battery.

2. Single press/double press/long press the Wireless Switch several times, enter the Home of Wireless Switch in app, refresh the device records (log). If there is related log, it indicates the device works properly.

 
6. How do I reset the Aqara Wireless Switch? Under what circumstances need to reset?
 

1. Push in and hold the reset hole on the device for 3 seconds. The indicator will flash 3 times before resetting to factory settings.

2. If a device needs to be paired with another device hub, it will need to be reset before the new pairing will succeed.

1. What functions are supported by the Aqara LED Light Bulb?
 
This light bulb supports adjustable brightness and color temperature, app control, connectivity with other smart devices, timed switch, delayed switch, and other functions.
 
2. Does the Aqara LED Light Bulb support adjustable color?
 
No, the light bulb only supports adjustable brightness and color temperature.
 
3. Can the Aqara LED Light Bulb be directly controlled by a phone?
 
No, the light bulb must first be paired with a hub then it can be controlled through the phone app.
 
4. What is the input voltage range for the Aqara LED Light Bulb?
 
The bulb supports 220-240V~ 50/60Hz input voltage.
 
5. Can the Aqara LED Light Bulb be used by itself?
 
This smart light bulb can be used as a regular light bulb by itself. However, if you wish to use app control, smart connectivity or other functions, the bulb must first be binded to a hub.
 
6. What base type does the Aqara LED bulb fit?
 
Standard E27
 
7. Does the Aqara LED Light Bulb support light fixtures with built-in dimmer switches (for example, table lamps with dimmer toggles)?
 
No, do not install the light bulb in light fixtures with dimmer switches to prevent damage to the product.
 
8. How to reset the Aqara LED Light Bulb?
 
Turn the light bulb on and off 5 times in a row using the physical switch. The bulb is reset when the bulb flashes twice and then stays on.
 
9. Does the Aqara LED Light Bulb support voice control?
 
Yes, the light bulb supports Xiaomi AI speaker, Xiaomi Mi AI Speaker min, and Siri voice control (the bulb must be binded with an Aqara Hub to activate Siri voice control functions).
 
10. Can the Aqara LED Light Bulb save my preferred brightness and color temperature?
 
Yes, the Aqara LED Light Bulb has 6 different default modes, relax, night light, movie, wake up, dinner, and reading. Additionally, users can save their preferred brightness and color temperature through the Mi home app.
1. What is the purpose of the wiring hole on the back of the wall switch?
 
The wall switch (below refers to the Zigbee double switch) has 3 holes on the back, designated L, L1, and L2. The L hole is for the live wire. L1 and L2 are for the lighting load wires. L1 corresponds to the left button on the switch and L2 corresponds to the right button.
 
2. How do I connect the wall switch to my phone?
 
The wall switch must be connected to a Xiaomi Hub or Aqara air conditioning controller to work. After the switch is wired, open Xiaomi client end and enter the device page for Xiaomi Hub or Aqara Air Conditioning controller, add accessory device. Select the wall switch in the options provided and follow the instructions. Ling press the switch for more than 5 seconds, until the blue light flashes 3 times then your phone will display “connection successful”.
 
3. What type of light bulb works with the wall switch?
 
Aqara Wall Switch can support 3W energy saving lights, 5W LED lights, or 16W florescent lights. Attention: If the lighting fixture is an old one with a glow switch starter, replace it with a newer electronic fixture. Currently, the wall switch (Zigbee edition) supports most mainstream brand lights. However, with smaller brand or off brand manufacturers, the circuit designs and materials used can cause the light to flash or kill the switch. Please choose accordingly.
 
4. After turning off the light, why is it still flashing?
 
The power usage of the light does not meet the minimum requirement for the wall switch. When this happens, the light will flash when turning on or off. Please replace the light with one that meets the power requirements to solve the problem.
 
5. After the light is turned off, why does the lighting strip still flash?
 
Lighting strips with a high voltage power supply will flash after it is turned off. Adding a voltage reducer may solve the issue.
 
6. Can one light be controlled by double switches if I use Smart Wall Switch(No Neutral Single/Double Rocker)?
 

First, it is easy to realize controlling one light with double switches by using Smart Wall Switch with Wireless Mini Switch. Wireless Mini Switch can be placed anywhere and you can control or set automation for Smart Wall Switch.

Secondly, if the light is controlled by double switches at home and you only need to replace one of them, you will need to keep the other one on. Otherwise, when you cut off the power for the traditional switch, it will not provide power for the Zigbee communication mode anymore and it can not be smart controlled. Aqara Smart Wall Switch is especially designed so that the users does not need to wire to realize controlling one light with double switches. For the users that has wired, it is recommended to use Wireless Mini Switch instead of the original switch with wiring.

 
7. Is there a wall switch with 3 or more buttons?
 
Currently, there is only the single button or double button models for you to choose from. We do not have models with 3 buttons or more right now.
 
8. What is the difference between the wall switch and wireless switch?
 
The wall switch is connected to wires. Its most important function is to be able to remotely and intelligently control the power supply and power-off of the connected circuit. If the ordinary light is converted into a smart light, the wall switch is required; The wireless switch is a controller that can control devices such as wall switches through the APP settings, but cannot directly control the lights separately.
 
9. What are the dimensions of the wall mount for the wall switch?
 
L58.00*W58.00*H29.00mm
 

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1. What can the Aqara Smart Plug do?
 
You can turn the home electronics on or off using your smartphone with the smart plug. And you can schedule the home appliances to automatically switch on and off anytime. It provides you an interesting smart home experience.
 
2. Can the Aqara Smart Plug connect to Wi-Fi? Does the Aqara Smart Plug require a Hub?
 
The Aqara Smart Plug is a Zigbee protocol enabled device. It requires the Hub to function and cannot directly connect to Wi-Fi.
 
3. How do you connect to Aqara Smart Plug?
 
First, ensure that the Hub is operating normally. Then open the Aqara Home app, select the “+” in the upper right corner. Enter accessories page and choose Smart Plug, then follow the instructions in the app.
 
4. How do you reset an Aqara Smart Plug?
 
Long press the reset button for more than 5s. When the red indicator light blinks for 1s and changes to a quick, blue flashing, the Aqara Smart Plug has been successfully reset.
 
5. If the external network (ie. Wi-Fi) is down, will the Aqara Smart Plug still function?
 
If the external network is down, the app control function for Aqara Smart Plug will no longer be available. But the local control for the Aqara Smart Plug will continue to be functional and its connection with other smart devices will function normally.
 
6. Does the Aqara Smart Plug have built in protections?
 
Due to safety reasons, when the power is off, the Aqara Smart Plug does not save settings. However, there is a “power off memory” option in the app. By choosing this option, the Smart Plug settings will be restored to its pre power off status.
 
7. What appliances can the Aqara Smart Plug be used with?
 
The maximum load power for the Aqara Smart Plug is 2300W. The load voltage and current are 250V~ and 10A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Smart Plug.
 
8. What appliances can the Aqara Smart Plug be used with?
 
For the specific instructions, please refer to the “effective range test” instructions in the quick start guide . If the Hub indicates “connection normal” then it means the Smart Plug and Hub are connected effectively. If there is no indication, please move the Smart Plug closer to the Hub and try again.
 
9. How do you verify an effective connection between the Smart Plug and Hub?
 
For the specific instructions, please refer to the “effective range test” instructions in the quick start guide . If the Hub indicates “connection normal” then it means the Smart Plug and Hub are connected effectively. If there is no indication, please move the Smart Plug closer to the Hub and try again.
 
10. What do you do when the Smart Plug is disconnected?
 
The maximum load power for the Aqara Smart Plug is 2300W. The load voltage and current are 250V~ and 10A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Smart Plug.
 
Kit
1. Do I need to add the accessories of Aqara smart home Starter Kit to the Hub?
 
No, the accessories of Aqara smart home Starter Kit have been added to the Hub in advance. As long as you add the Hub, they can work properly.
 
2. Why does the Hub sound an alarm and the LED indicator flash in red occassionally?
 

It is the Hub alarm to sound the alarm with LED indicator flashing in red. The Aqara smart home Starter Kit has preset some automations for your convenience, one of which is to double press Wireless Mini Switch to enable/disable alert mode. When the alert mode is enabled, the Hub alarm will be triggered by following situations:

1. Motion is detected by Motion Sensor.

2. The door and window that have been installed Door and Window Sensor are opened for more than 1 minute.

 
3. How to reset the Hub?
 

1. Long press the Hub button about 10s until the LED indicator flashes in yellow, which indicates the Hub has been reset successfully. The Wi-Fi connection will be reset for the Hub, but the statistics such as timer, battery, accessory, etc will not be deleted.

2. Quick press the Hub button 10 times consecutively. When the LED indicator flashes in yellow, it indicates the Hub has been reset successfully. The Wi-Fi connection will be reset and the statistics such as timer, battery, accessory, etc will be deleted from the Hub

 
4. Why doesn’t it recommend automation after I reset the accessory of Aqara smart home Starter Kit and add it to the Hub again?
 
Aqara smart home Starter Kit only recommends automation in the first time adding. You can check and edit in automation list.
 
5. Why does the sensor of Aqara smart home Starter Kit often go offline?
 

Possible reasons could be:

1. The accessory is too far from the Hub. Please check the distance between the sensor and the Hub. Please install the accessory close to the Hub.

2. The battery is running low or out of power. Please replace the battery.

3. The Zigbee accessory has been installed on the metal suface and the signal has been interfered.

 
6. In what circumstances do I need to reset the accessory?
 

1. Refer to the reset instructions for different accessories and reset to default setting.

2. The accessory that has been bound to a Hub has to be reset first so that it can be bound to the new Hub successfully.

 
7. How to use HomeKit security system to trigger Aqara hub alert?
 

1.If you have logged in to Aqara Home, please click “HomeKit Mode” to enter after exiting Aqara Home App.

2. Find your hub on the homepage of Aqara Home App, long press the hub control icon to enter the settings page, click “Alert Trigger Device”, and turn on the alert trigger device

 
8. Why can’t ‘family’ app security system be set to Away mode?
 
The security system is allowed to arm successfully only when it is ready. Please make sure that the door and window sensor, set as the “Alarm Trigger Device”, is Off mode, and the motion sensor and the vibration sensor are not in the triggered status.
Integration

Google Home is a smart speaker using speaking voice commands to interact with your devices like your smartphone, coffee machine and more.

Just start by saying, “Hey Google”, you can enjoy your favorite music, get quick answers from Google, and control your smart home devices with Aqara Home.

Through voice control with Google Home, you can control your LED light bulb, smart plugs, and smart switches.

Get Started

Connect Google Home with Aqara Home

Assign devices to a Room or Home

Add new devices to Google Home

Unpairing Aqara Home from Google Home

Helpful Links

 

Get started

  1. Download Aqara Home App on App Store or Google Store and Create an Aqara account.
  2. Download Google Home App forAndroid or iOS and set up your Google Home device before connecting with Aqara Home.

 

Connect Google Home with Aqara Home

After setting up your devices, you will have to pair Aqara Home app with Google Home

In the Google Home app:

  1. Open the Google Home app and press theHome icon (bottom left corner)
  2. Press theAdd (+) icon
  3. SelectSet up device
  4. Go toWorks with Google
  5. Search“Aqara SmartHome” in the search field and Select it
  6. Log in using your Aqara Home account and sign in to bind your account.
  7. Your smart devices can now be discovered inHome page, next step, you can assign your devices to your rooms (see steps below)

 

Assign devices to Home

In the Google Home app:

  1. Open the Google Home app and press theHome icon (bottom left corner)
  2. Go to device page (Linked to you)
  3. Select a device you want to assign to aHome.
  4. Tap on theSettings icon and select Home.
  5. Choose an existingHome or Create another home.
  6. If youCreate another home, type a nickname, then press SAVE.
  7. PressNext to assign the device to your home
  8. PressMove Device

This completes the setup, your assigned devices and Google Home are now successfully linked. Then you’re ready to control multiple smart devices as a together.

 

Add new devices to Google Home

If you add new devices to Aqara Home after you have already paired it with Google Home, the new device will be added to Home page automatically.

After you assign the device to your Home, it is ready-to-use for voice control through Google Home right away.

 

Unpairing Aqara Home from Google Home

To unpair Aqara Home from Google Home, you just need to unlink your Aqara account from Google Home app.

In the Google Home App

  1. Open the Google Home app and press theHome icon (bottom left corner)
  2. Press theAdd (+) icon
  3. Selectset up device
  4. Go toWorks with Google
  5. PressLinked service – Aqara SmartHome
  6. TapUnlink account – UNLINK to unpair Aqara Home from Google Home

 

Helpful links

<The list of Aqara products operations>

<Google Home + Aqara Home FAQ>

 


The list of Aqara products operations with voice command:

 

Products

Speech Activation Guide

Aqara Hub

“Hey, Google. Turn on/off the hub’s light”
(or set any scene including the Smart hub’s light)

Aqara Smart Plug

“Hey, Google. Turn on/off the Plug”

Aqara Wall Switch

“Hey, Google. Turn on/off the Switch”

 

Aqara LED Light Bulb

“Hey, Google. Turn on/off the LED light.”
” Hey, Google. Dim/Brighten the LED light.”
” Hey, Google. Set LED light to 50%.”


Frequently Asked Questions:

 

Google Home + Aqara Home FAQ

  1. What do I need to connect Google Home with Aqara Home app?

To connect with our Aqara Home app, you need an Aqara smart Hub and a Google Home device. Most smart devices that work with Aqara Home can be controlled through Google Home.

  1. How do rooms work with Google Assistant?

By assigning Aqara devices to a room within Google Home control, you can control multiple devices as a group.

Ø To create a Room (in Google Home App):

(1) Open the Google Home app and touch the home page

(2) Press In your home and select a device

(3) Press Room (Add to a room)

(4) Select a room from the available options

  1. a)To add a room that’s not listed, scroll down and touchCustom Room
  2. b)Type the name of the room

(5) Touch Next

(6) You’ll see the device in your custom room.

Ø To rename a room (in Google Home App):

(1) In the Home page

(2) Touch your custom room name

(3) Press the set-up icon

(4) Select Name and type the new name

(5) Touch OK

(6) You’ll see the devices listed under the new room name

Ø To remove devices from a room:

(1) Touch the room you’d like to adjust

(2) Select Delete room – Remove

(3) You’ll see the devices listed In your home

Ø To move devices into a room:

(1) Touch the devices or the room you’d like to adjust

(2) Select set-up icon

(3) Press Room and choose the available options

(4) Touch Save – Remove

(5) You’ll see the devices in your updated room

Aqara Home works with Amazon Echo. You can use Alexa to control your smart home devices, like a LED Light Bulb, your Temperature and Humidity Sensor, Door and Window Sensor, and Motion Sensor. You can build fun accessories combinations and synced it with Amazon Echo.

Get Started

Connect Amazon Alexa with Aqara Home

Discover devices with Amazon Alexa

Add new devices, Scenes or Routines to Amazon Alexa

Disconnect Aqara Home from Amazon Alexa

Helpful links

 

Get started

  1. DownloadAqara Home app and create an account.
  2. Download Amazon Alexa Appand Set up your Amazon Alexa device.

 

Connect Amazon Alexa with Aqara Home

In the Alexa app:

  1. From the menu, selectSkills & Games
  2. SearchAqara Home Skill
  3. Enter “Aqara Home” in the search field
  4. SelectEnable to use for Aqara Home
  5. Log in using your Aqara Home account
  6. If successfully paired, the following message will appear: “Aqara Homehas been successfully linked”
  7. Press “x” to close the window

 

Discover devices with Amazon Alexa

After Amazon Alexa have access to your Aqara Home Devices and Scenes. It needs to “discover” or locate the Devices and Scenes.

In Amazon Alexa app:

  1. After successfully linking Aqara Home with Alexa, go toDiscover Devices
  2. Wait for the app to finish detecting your devices.

If Alexa does not discover any devices:

On Amazon Alexa app, go to Devices (the home icon in the bottom right)

  1. Press the “+” icon
  2. Select Add Device
  3. Go toHub – Other – Discover Devices
  4. Wait for the app to finish detecting your devices.

This may take up to 45 seconds.

When detection is complete, it will list all the Devices and Scenes in the Smart Home Devices (home icon in the bottom right) section in the app.

Now you’re done with the set up and ready to use Alexa’s hands-free voice control for your Aqara devices.

Note: At this time, Alexa can support Aqara LED Light Bulb, Temperature and Humidity Sensor, Door and Window Sensor, and Motion Sensor. Your existing Scenes may not work if the device is not supported.

 

Add new devices, Scenes or Routines to Amazon Alexa

By default, Alexa receives all permissions to access to your Aqara Home devices when you log into your Aqara Home account on Amazon Alexa app. When you add new devices, Alexa will automatically pair up. You can also simply ask: “Alexa, discover my devices” and wait for the app to finish detecting. You’ll then be able to control your new Aqara devices through Alexa immediately.

In the Aqara Home App:

Ø Add new devices:

  1. From the Home screen, press (+) button.
  2. Select the device to add.
  3. Follow the instructions in the app to successfully connect it with Aqara Home.
  4. The device will appear in the list of connected devices on Amazon Alexa’s.
  5. You can also ask: “Alexa, discover newdevices.”
  6. And wait for Alexa to complete device detection.

Ø Add a new scene:

  1. From the Home screen, press (+) button.
  2. Press Add, select your devices.
  3. Presstest this scene, input the scene name and save.
  4. On Amazon Alexa App, from theDevices screen, select Scenes then Discover Scenes.
  5. PressDone.

Ø Add new Routines:

  1. From theMenu, press Routines.
  2. Press (+) to create aNew Routine.
  3. Select“When this happens” then (+), choose the device and set the condition
  4. On“Anytime”, to set the time you want.
  5. Choose“Add action” and select the reaction from Alexa or the other devices
  6. Save

 

Disconnect Aqara Home from Amazon Alexa

Note: After unpairing Alexa and Aqara Home, your Amazon Alexa device will no longer accept voice commands from Aqara Home devices or Scenes.

In the Amazon Alexa App:

  1. Go toMenu (on the top left)
  2. SelectSkills & Games
  3. SelectYour Skills, and press Aqara Home
  4. ChooseDisable Skill
  5. PressDISABLE

 

Helpful Links

<The list of Aqara products operations>

<Amazon Alexa + Aqara Home FAQ>

The list of Aqara products operations:

 

Products

Speech Activation Guide

Aqara Hub

“Alexa, turn on/off the hub’s light”
(or set any scene including the Smart hub’s light)

Aqara Motion Sensor

“Alexa, set people-passing scene,” (or set any scene including the Motion Sensor)

Alexa can also perform actions when motion is detected.

Aqara Door and Window Sensor

“Alexa, is window/door open/close?”

“Alexa, is my bedroom window open?”

Aqara Temperature and Humidity Sensor

“Alexa, what’s the temperature/humidity?”

Aqara LED Light Bulb

“Alexa, turn on/off the light.”
“Alexa, dim/brighten the light.”
“Alexa, set light to soft white.”


Frequently Asked Questions:

Amazon Alexa + Aqara Home FAQ

  1. What do I need to connect Amazon Alexa with Aqara Home app?

To connect with our Aqara Home app, you need an Aqara Smart Hub and an Amazon Alexa device. Most smart devices that work with Aqara Home and can be controlled through Amazon Alexa.

  1. How do I pair Alexa with Aqara Home?

We invite you to read the section Connect Amazon Alexa with Aqara Home” for more details.

(1) Or you can go to “Menu – Skills & Games”.

(2) Search “Aqara Home” – “Enable Skill”.

  1. Can I use my existing Custom Automation or Scenes with Alexa?

As long as your Custom Automation or Scenes support your devices, they can be used with Alexa.

  1. Can I use my existing Routines with Alexa?

No, if you have previously set your existing routines with Aqara Home, you will have to set a new routine and pair it with Alexa first to make it work. We first invite you to read the section on how to “connect Amazon Alexa with Aqara Home” then how to “Add new Routines”.

  1. Which Aqara smart devices are supported by Alexa?

Alexa can be used to control the LED light bulbs. You can set your Scenes with Aqara Home, and set your Routines with Amazon Alexa. Plus, Alexa can also check the status of your door and window sensors, temperature, humidity sensors and motion sensors.

  1. Does the Aqara LED Light Bulbs support adjustable colors?

Aqara LED Light Bulbs do not support different colors, but you can adjust the light tones with the following options: Warm white, Soft white, White, Daylight, Cool white.

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